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    smartmontools Help Page</h1>
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        <li class="first"><a accesskey="n" href="index.html">Home</a></li>
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<div id="index">
<h2>Help needed?</h2>
<ul class="High">
    <li>Get support from the <a href="#mailinglist">mailinglist</a></li>
    <li>Difficulties interpreting your <a href="#sampleoutput"><tt>smartctl</tt>output</a>?</li>
    <li>Affected by <a href="#PROBLEMS">serious problems</a>?</li>
    <li>Suffer from <a href="#distribution-specific-bugs">distribution-specific bugs</a>?</li>
    <li><a href="#downtime">No access to our project pages</a> in sourceforge.net?</li>
</ul>
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<div class="left-box">
<h3><a name="mailinglist"></a>Mailinglist</h3>

<p class="left">If you have problems or need support, first look at the page with answers to 
<a href="faq.html">frequently asked questions</a>.</p>

<p class="left">If you don't find an answer there, the next step is, to 
<a href="http://sourceforge.net/search/?group_id=64297&amp;type_of_search=mlists"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />search the support mailing list archives</a>.</p>

<p class="left">Note that from time to time SourceForge has mailing list problems
and you'll get a message telling you that '<span class="marked">Either your mailing list
name was misspelled or your mailing list has not been archived yet. If
this list has just been created, please retry in 2-4 hours</span>'.  If
this happens, you'll have to try again later.  Or use the following (and usually up to date) email archives:</p>

<ul>
<li>Gmane - <a href="http://dir.gmane.org/gmane.linux.utilities.smartmontools"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />smartmontools-support</a></li>
<li>MARC - <a href="http://marc.theaimsgroup.com/?l=smartmontools-support"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />smartmontools-support</a></li>
<li>MARC - <a href="http://marc.theaimsgroup.com/?l=smartmontools-database"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />smartmontools-database</a></li>
<li>MARK Mail - <a href="http://markmail.org/search/?q=list%3Asmartmontools-support"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />smartmontools-support</a> 
offers interesting sophisticated search options and also present 
an overall analysis of the mailinglist activities.
One disadvantage at the time is, that their copy 
of smartmontools-support email archive starts in Sep/2008.
So only a part of our collection is available there.
The other drawback is, that you need javascript enabled to use it.</li>
</ul>

<p>If you don't find an answer to your question in the archives, then please send an email to the 
<a href="http://lists.sourceforge.net/mailman/listinfo/smartmontools-support"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />smartmontools-support
mailing list</a>.  This is a moderated forum: you are not
required to subscribe to the list in order to post your question. You can ask all questions concerning the installation and use of smartmontools. 
Or perhaps you want to become a developer, or suggest some new extensions?</p>
<hr />

<h3><a name="PROBLEMS"></a>Serious Problem Reports (system lockup, etc.)</h3>
<p>If a serious problem gets reported to us, it gets added to the
<a href="http://sourceforge.net/apps/trac/smartmontools/browser/trunk/smartmontools/WARNINGS">
WARNINGS</a> file in smartmontools. So far there are only a few problem systems listed.</p>

<hr />
<h3><a name="sampleoutput"></a>Example output from smartmontools <tt>smartctl</tt> utility:</h3>

<ul>
 <li><a href="examples/MAXTOR-0.txt">MAXTOR 4K080H4</a> 80 GB 5400 RPM</li>
 <li><a href="examples/MAXTOR-1.txt">MAXTOR 4K080H4</a> 80 GB 5400 RPM (has failing SMART status - reallocated sector count)</li>
 <li><a href="examples/MAXTOR-2.txt">MAXTOR 4K080H4</a> 80 GB 5400 RPM (has had failing SMART test in the past.  Look at the Seek Error Rate)</li>
 <li><a href="examples/MAXTOR-7.txt">MAXTOR 4K080H4</a> 80 GB 5400 RPM (has failing SMART status, some failed self-tests)</li>
 <li><a href="examples/MAXTOR-8.txt">MAXTOR 4K080H4</a> 80 GB 5400 RPM (has failing SMART status - calibration retry count)</li>
 <li><a href="examples/MAXTOR-9.txt">MAXTOR 4K080H4</a> 80 GB 5400 RPM (has failing SMART status - calibration retry count)</li>
 <li><a href="examples/MAXTOR-10.txt">MAXTOR 4K080H4</a> 80 GB 5400 RPM (failing self-tests. Note Current_Pending_Sector raw value and Uncorrectable (UNC) read errors)</li>
 <li><a href="examples/MAXTOR-3.txt">MAXTOR 6L080J4</a> 80 GB 7200 RPM</li>
 <li><a href="examples/MAXTOR-4.txt">MAXTOR 6L080J4</a> 80 GB 7200 RPM</li>
 <li><a href="examples/Maxtor-5.txt">Maxtor 98196H8</a> 80 GB 5400 RPM</li>
 <li><a href="examples/MAXTOR-6.txt">Maxtor 4R080J0</a> Note: Attribute 9 (lifetime) stored in minutes!</li>
 <li><a href="examples/IC35L120AVVA07-0-0.txt">IBM IC35L120AVVA07 (GXP 120 series)</a> 120 GB 7200 RPM (note 3 temperatures)</li>
 <li><a href="examples/IC35L120AVVA07-0-1.txt">IBM IC35L120AVVA07 (GXP 120 series)</a> 120 GB 7200 RPM (note 3 temperatures)</li>
 <li><a href="examples/IC35L120AVV207-0.txt">IBM IC35L120AVV207 (GXP 180 series)</a> 120 GB 7200 RPM (note 3 temperatures)</li>
 <li><a href="examples/IC35L120AVV207-1.txt">IBM IC35L120AVV207 (GXP 180 series)</a> (failing SMART status and self-tests)</li>
 <li><a href="examples/HITACHI_DK23BA-20-0.txt">HITACHI_DK23BA-20</a> Hitachi 20 GB Laptop Disk</li>
 <li><a href="examples/HITACHI_DK23AA-12B.txt">HITACHI_DK23AA-12B</a> Really sick failing Hitachi Laptop Disk</li>
 <li><a href="examples/TOSHIBA-0.txt">TOSHIBA MK2018GAS</a> Toshiba 20 GB Laptop Disk</li>
 <li><a href="examples/TOSHIBA-MK6021GAS.txt">TOSHIBA MK6021GAS</a> Toshiba 60 GB Laptop Disk (note 3 temperatures)</li>
 <li><a href="examples/FUJITSU1.txt">Fujitsu MHR2040AT</a> Fujitsu Laptop Disk (has failing SMART status - write error count)</li>
 <li><a href="examples/FUJITSU_MHR2020AT.txt">Fujitsu MHR2020AT</a> Fujitsu Laptop Disk (has failing SMART status and self-tests)</li>
 <li><a href="examples/WD2500JB.txt">Western Digital WD2500JB</a> Western Digital Disk (failing SMART status and self-tests)</li>
 <li><a href="examples/WD800JD.txt">Western Digital WD800JD</a> Western Digital Disk (failing SMART status - too may reallocated sectors, and self-tests)</li>
 <li><a href="examples/ST910021AS.txt">Seagate Momentus 100GB MacBook Pro Laptop Disk</a>Seagate Momentus 100GB MacBook Pro Laptop Disk (failing SMART status - too may reallocated sectors, and self-tests)</li>
</ul>
<hr />

<h3><a name="distribution-specific-bugs"></a>Distribution-specific bug reports</h3>

<p>The smartmontools package supports a number of different operating
systems. Some of those operating systems are also distributed by
multiple sources, and some of these maintain a database of bug
reports.  Here are links:</p>

<ul>
<li><a href="https://bugzilla.redhat.com/bugzilla/buglist.cgi?bug_status=UNCONFIRMED&amp;bug_status=NEW&amp;bug_status=ASSIGNED&amp;bug_status=REOPENED&amp;bug_status=NEEDINFO&amp;bug_status=MODIFIED&amp;bug_status=CLOSED&amp;field0-0-0=product&amp;type0-0-0=substring&amp;value0-0-0=smartctl&amp;field0-0-1=component&amp;type0-0-1=substring&amp;value0-0-1=smartctl&amp;field0-0-2=short_desc&amp;type0-0-2=substring&amp;value0-0-2=smartctl&amp;field0-0-3=status_whiteboard&amp;type0-0-3=substring&amp;value0-0-3=smartctl&amp;field0-0-4=product&amp;type0-0-4=substring&amp;value0-0-4=smartd&amp;field0-0-5=component&amp;type0-0-5=substring&amp;value0-0-5=smartd&amp;field0-0-6=short_desc&amp;type0-0-6=substring&amp;value0-0-6=smartd&amp;field0-0-7=status_whiteboard&amp;type0-0-7=substring&amp;value0-0-7=smartd&amp;field0-0-8=product&amp;type0-0-8=substring&amp;value0-0-8=smartsuite&amp;field0-0-9=component&amp;type0-0-9=substring&amp;value0-0-9=smartsuite&amp;field0-0-10=short_desc&amp;type0-0-10=substring&amp;value0-0-10=smartsuite&amp;field0-0-11=status_whiteboard&amp;type0-0-11=substring&amp;value0-0-11=smartsuite&amp;field0-0-12=product&amp;type0-0-12=substring&amp;value0-0-12=smartmontools&amp;field0-0-13=component&amp;type0-0-13=substring&amp;value0-0-13=smartmontools&amp;field0-0-14=short_desc&amp;type0-0-14=substring&amp;value0-0-14=smartmontools&amp;field0-0-15=status_whiteboard&amp;type0-0-15=substring&amp;value0-0-15=smartmontools"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />Redhat/Fedora Bugzilla Database (Linux)</a></li>
<li><a href="http://bugs.debian.org/cgi-bin/pkgreport.cgi?which=pkg&amp;data=smartmontools&amp;archive=no"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />Debian Bug Database (Linux)</a></li>
<li><a href="http://bugs.gentoo.org/buglist.cgi?bug_status=UNCONFIRMED&amp;bug_status=NEW&amp;bug_status=ASSIGNED&amp;bug_status=REOPENED&amp;field0-0-0=product&amp;type0-0-0=substring&amp;value0-0-0=smartmontools&amp;field0-0-1=component&amp;type0-0-1=substring&amp;value0-0-1=smartmontools&amp;field0-0-2=short_desc&amp;type0-0-2=substring&amp;value0-0-2=smartmontools&amp;field0-0-3=status_whiteboard&amp;type0-0-3=substring&amp;value0-0-3=smartmontools"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />Gentoo Bug Database (Linux)</a></li>
<li><a href="http://www.netbsd.org/cgi-bin/query-pr-list.pl?text=smartctl&amp;state=open&amp;state=feedback&amp;state=analyzed&amp;state=suspended"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />NetBSD smartctl bug database</a></li>
<li><a href="http://www.netbsd.org/cgi-bin/query-pr-list.pl?text=smartd&amp;state=open&amp;state=feedback&amp;state=analyzed&amp;state=suspended"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />NetBSD smartd bug database</a></li>
<li><a href="http://www.netbsd.org/cgi-bin/query-pr-list.pl?text=smartmontools&amp;state=open&amp;state=feedback&amp;state=analyzed&amp;state=suspended"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />NetBSD smartmontools bug database</a></li>
<li><a href="http://portsmon.freebsd.org/portoverview.py?category=sysutils&portname=smartmontools"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />FreeBSD smartmontools bug database</a></li>
</ul>

<p>If you can provide additional distribution or OS-specific bug-database links, please send an email to <a href="http://lists.sourceforge.net/mailman/listinfo/smartmontools-support"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />smartmontools-support
mailing list</a>.</p>
<hr />

<h3><a name="downtime"></a>No access to smartmontools File Download/Mail List/Mail Archive/SVN?</h3>

<p>SourceForge is a free service, which supports a very large number of
users and projects. Please check the <a
href="http://apps.sourceforge.net/wordpress/sourceforge/"><img src="pics/linkext.gif" width="11" height="11" border="0" alt="extLink: " />SourceForge 
Site Status Page</a> to see the maintenance schedule and to
learn if SourceForge is experiencing unscheduled system outages or other
problems.</p>
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 Maintained by: <a href="http://www.dipohl.de/">Gabriele Pohl</a><br />
 Copyright (C) 2002-9 Bruce Allen, Gabriele Pohl published under <a href="http://www.gnu.org/licenses/gpl-2.0.html#SEC1">GNU GPL</a><br />
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